BLACK INSOMNIA SHIPPING POLICY

All our online orders are sent by courier directly to your door.

Delivery times

The delivery times only serves as an indication, as all shipments will only be dispatched once pay fast clearance is received.

Major Centers:  48hrs deliveries are made Monday to Friday, 8:30am to 17:00pm.
Regional Areas: Monday to Friday, 48 – 72 hours from collection of shipment.

NOTE THAT DUE TO UNFORESEEN CIRCUMSTANCES THE DELIVERY CAN SOMETIMES TAKE LONGER THEN STATED ABOVE. WE WILL DO EVERYTHING POSSIBLE TO KEEP YOU INFORMED ABOUT THE DELIVERY AND TO GET IT TO YOU AS SOON AS POSSIBLE.

Order returns

If your shipment is damaged please email an image of the damaged product to: orders@blackinsomnia.coffee

If you are for any reason dissatisfied with your online purchase, you can return the order back to us within seven working days, the product must be unopened and in a salable condition.

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Queries 

Please email all delivery queries to: info@blackinsomnia.coffee